What is the number one complaint businesses get about support?

Customer service is a crucial factor for customer satisfaction, loyalty and retention. According to various customer service statistics, good customer service can increase profits, boost repeat purchases and generate positive word-of-mouth. However, many businesses fail to meet their customers’ expectations and end up losing them to competitors.

One of the most common complaints that customers have about businesses is the lack of responsiveness and communication. Customers want to feel heard, valued and helped when they encounter a problem or have a question. They expect timely, clear and empathetic responses from the businesses they interact with. However, many businesses do not provide adequate contact information, do not answer emails or calls, or do not follow up on issues. This drives customers crazy and makes them feel frustrated, ignored and betrayed.