AI Call Center
& Help Desk
Meet Smithers: Your new Sales Butler
Introducing Smithers
Your AI-Powered Sales and Customer Service Sidekick
Are you tired of your sales team being bogged down by endless pre-sales inquiries? Do you struggle to maintain consistent communication with your prospects and customers? Look no further than Smithers, the AI-powered chatbot that’s revolutionizing the way businesses handle their sales and customer service.
Streamline
Your Pre-Sales Process
We Are designed to be the one-stop solution for all your pre-sales needs. By automating the initial information-gathering process, your sales team can focus on what they do best: closing deals and providing exceptional customer service.
Instant Expertise
We Are equipped with in-depth knowledge about your products and services, ensuring that your prospects receive the same level of expertise whether they reach out through social media, web chat, or phone.
Appointment Scheduling
When a prospect is ready to take the next step, Smithers can seamlessly schedule an appointment on your sales calendar, allowing your team to jump right into the sales process.
Proactive Follow-Up
If Smithers is able to capture a prospect's email or phone number, it will periodically stay in touch, providing them with relevant updates and nurturing the relationship until they're ready to become a customer.
Now Smithers can find new leads for your business!
Expand Your Customer Base
We ask your business owner or sales team questions to better understand your ideal customer profile. Then Smithers will dynamically generate a mailing and phone list, and start reaching out to these prospects in the same personalized way it would any customer who has already contacted your enterprise.
Smithers isn't just a pre-sales powerhouse
Enhance Customer Satisfaction
it’s also a customer service superstar. By integrating with your CRM or ITSM system, Smithers can act as the first line of defense, answering customer concerns and kicking off the necessary workflows to fully service your customers.
Smithers isn't just a pre-sales powerhouse
The Numbers Speak for Themselves
Businesses that have implemented Smithers have seen a significant improvement in their sales and customer service efficiency. On average, our clients have reported:
0
%
reduction in pre-sales inquiries handled by human agents
0
%
increase in customer satisfaction scores
0
%
boost in sales conversion rates
Get Started in 15 Minutes
Ready to take your sales and customer service to the next level? Sign up for Smithers’ free 7-day trial today, no credit card required. It takes less than 15 minutes to get your organization set up with an active phone number and start experiencing the benefits of this powerful AI assistant.
Features and Benefits of Smithers
Pre-Sales Capabilities
- Provides instant expertise on your products and services, ensuring prospects receive the same level of information whether they reach out through social media, web chat, or phone
- Automatically schedules appointments on your sales calendar when a prospect is ready to take the next step
- Proactively follows up with prospects who have provided their email or phone number, nurturing the relationship until they are ready to become a customer
Lead Generation
- Works with your business owner or sales team to understand your ideal customer profile
- Dynamically generates a mailing and phone list of potential customers matching your target criteria, and starts reaching out to them
Customer Service
- Integrates with your CRM or ITSM system to act as the first line of defense, answering customer concerns and kicking off necessary workflows to fully service your customers
- Leverages natural language processing and understanding to provide contextually-aware and personalized responses
- Maintains a conversational history and user profile to deliver a seamless omnichannel experience across various communication channels
Analytical Capabilities
- Provides product and service recommendations to customers based on their current or previous interactions
- Suggests upsell and cross-sell opportunities automatically without involving a human agent
- Informs the sales team when a great conversation was had with a prospective client allowing them to determine whom to follow up with
Ease of Use and Customization
- Builds your bot automatically just by learning your line of business with one simple description of what you service and sell.
- Allows for extensive customization of the chatbot's knowledge through FAQs, and highly secure and private integration into your backend services and data
- Manages outreach automatically with your customers to maintain ease of use and integrations with your existing teams
Reliability and Security
- Utilizes robust natural language processing and machine learning capabilities to ensure accurate and reliable responses
- Adheres to data privacy and security best practices, giving users the option to opt-out of data collection if desired
- Continuously learns and improves over time through knowledge-centered service (KCS) methodologies
Outbound Calling Capabilities
- Makes outbound calls to new leads as soon as they come in, allowing your sales team to focus on converting pre-qualified leads
- Can reach out to a list of potential customers that match your ideal customer profile, as defined by your business owner or sales team
- Provides personalized and contextually-aware responses during outbound calls, leveraging natural language processing and understanding
- Maintains a conversational history and user profile to deliver a seamless omnichannel experience across various communication channels
- Can make one-time outbound calls or set up recurring outbound call campaigns based on your specific needs and instructions
- Tracks and reports on all outbound calling activities within the Smithers dashboard, allowing you to monitor progress
Outbound Email Capabilities
- Can send follow-up emails to leads after an outbound call, reinforcing the conversation and providing an alternate method of communication
- Collects data and insights from email and call interactions, which can be used to improve future messaging and targeting
- Allows for multi-channel outreach by combining email marketing with outbound calling and text message follow-ups, leading to increased open rates, click-through rates, and conversions
- Frees up your internal team to focus on higher-value work, while the Smithers virtual receptionists handle the time-consuming outbound email and calling tasks