The Full Capability Stack

Everything Smithers Does, In Plain English

Each capability below used to be its own hire, its own vendor, or its own all-nighter. Smithers folds them into one operator working for you around the clock.

Smithers managing email Inbox at Zero
Capability 01

Email That Handles Itself

Your inbox is where leads go to die. Smithers plugs directly into your email, reads every incoming message, understands intent, and responds in your voice — booking demos, qualifying prospects, answering common questions, and only escalating what genuinely needs you.

  • Reads and classifies every inbound email automatically
  • Replies in your tone, with full context from past conversations
  • Routes genuine escalations to a human with a one-line summary
  • Updates your CRM with every exchange, no manual logging
  • Flags buying signals so you only touch the hottest threads
Progressive outbound campaign Pipeline on Autopilot
Capability 02

Outbound Email That Never Lets Go

Write a playbook once. Watch Smithers run it a thousand times with progressively escalating urgency — polite nudge, warm reconnect, direct ask, final offer, breakup email. Dead leads become booked meetings while you’re asleep.

  • Multi-touch sequences with intelligent timing between messages
  • Progressively escalating tone — from curious to decisive
  • Automatic pause when a prospect replies — no awkward over-messaging
  • A/B testing on subject lines, opens, and reply rates
  • Hand-off to a human (or an AI phone call) at the moment of interest
A CRM that fills itself All in One Place
Capability 03

A CRM That Fills Itself

Already using Salesforce, HubSpot, Pipedrive, Zoho, or something custom? Smithers connects and keeps it up to date. Not using one yet? Smithers ships with a built-in lightweight CRM designed for small teams who want visibility without the vendor baggage.

  • Every call, email, and chat automatically logged against the right contact
  • Deal stages advance automatically based on conversation signals
  • Lightweight built-in CRM for teams that don’t need the enterprise beast
  • Open APIs for connecting whichever system you already run
  • Clean, auditable history — so there’s one source of truth per client
AI handling phone calls A Call Center of One
Capability 04

Phone Calls, Both Directions

Smithers answers your inbound line, places outbound calls, and sounds like a trained human on both. Sales calls, help desk calls, scheduling calls, follow-up calls — the whole phone layer of your business, handled 24/7, with every call recorded and transcribed for review and coaching.

  • Zero missed calls — even at 2 AM, even during holidays
  • Inbound sales calls and support tickets handled in the same voice
  • Outbound calling for pipeline, renewals, re-engagement, and surveys
  • Automatic recording, transcription, and tagging of every call
  • Performance analytics that show which scripts actually convert
Workflow engine The Boring Work, Gone
Capability 05

Workflows That Stitch It Together

A real workflow engine — both inside the Smithers platform and exposed through API endpoints. Model the parts of your business that follow rules once, and let Smithers execute them perfectly, every time. From quote generation to onboarding to renewal reminders, the repetitive scaffolding of your business runs itself.

  • Visual workflow builder for sales, service, and operations logic
  • API-driven endpoints for engineering teams who want deeper integration
  • Branching logic that reacts to buyer behavior in real time
  • Conditional handoff to humans only when a workflow truly needs judgment
  • Reusable building blocks across every workflow you build
Personal voice cloning You, Everywhere
Capability 06

A Voice That Sounds Like You

Clone your voice — or your founder’s voice, or your best closer’s voice — and let Smithers deliver phone conversations and webinars with the exact same tone, warmth, and cadence. Buyers feel they’re getting continuity. You just happen to be in six places at once.

  • Personal voice cloning from a short recorded sample
  • Natural cadence — pauses, emphasis, warmth — not a robot voice
  • Consistent sound across phone, webinar, and voicemail drops
  • Multiple voice profiles for different reps, roles, or regions
  • Full control — you decide where your voice is and isn’t used
Running webinars with AI Pitch on Autopilot
Capability 07

Webinars That Host Themselves

Through SmithersWebinar.com, Smithers runs live and evergreen webinars end-to-end — opening, content delivery, Q&A, pitch, and close. Your signature talk gets delivered perfectly, as often as you need it, without ever rebooking your Thursday afternoons.

  • Live and evergreen webinar hosting powered by your cloned voice
  • Automatic Q&A handling with human escalation when needed
  • Attendance tracking, drop-off analytics, and conversion scoring
  • Automatic post-webinar outreach sequences for every attendee
  • Scales from a handful of registrants to a stadium-sized audience
Live sales coaching A Coach in Every Seat
Capability 08

A Sales Coach In Every Ear

For your human reps, Smithers listens to live calls and whispers the next best thing to say — the objection handler for this buyer, the discovery question your rep forgot, the close that matches the moment. New hires ramp like veterans. Veterans close bigger.

  • Real-time, on-screen guidance during live calls — invisible to the buyer
  • Context-aware prompts based on buyer stage, objections, and language
  • Post-call summaries, scorecards, and coaching notes — automatic
  • Pattern-finding across your top closers to lift the whole team
  • Compliance and talk-track adherence tracking for regulated industries
Knowledge ingestion Expert Day One
Capability 09

Your Knowledge, In Its Head

Point Smithers at your SOPs, product manuals, help center, pricing sheets, or ITSM datastore. It ingests everything, remembers the context, and cites the right source on every call, chat, and email. Your new AI “hire” shows up fully trained on day one — and never forgets.

  • One-click ingestion of documents, help centers, wikis, and knowledge bases
  • Native support for structured ITSM data (tickets, resolutions, asset records)
  • Grounded responses — cites the source so you can audit every answer
  • Continuous updates as your documentation evolves
  • Role-aware knowledge: sales reps see pitch material, help desk sees fixes
Lead acquisition engine Pipeline Built-In
Capability 10

Client Acquisition on Three Channels at Once

Smithers runs coordinated email, phone, and SMS campaigns against your target lists — moving prospects down the funnel across every channel in parallel until they book. You get a warm, ready-to-sign conversation. It handles everything that came before.

  • Simultaneous email, SMS, and voice outreach, sequenced intelligently
  • Automatic lead scoring based on cross-channel engagement signals
  • Fully compliant with TCPA, CAN-SPAM, and CTIA best practices out of the box
  • Conversion-ready hand-off: when a lead is hot, you get the call, not the busywork
  • One dashboard for every campaign running across every channel
Actual Smithers Business Development results with buyer research links A Market Plan, Not a List
Capability 11

Business Development That Starts With Fit

Give Smithers the market you serve, the territory you want, and the business outcome you deliver. It turns that context into a ranked local opportunity list, filters out mismatched companies, and verifies the public business details your seller needs before deciding who to pursue.

  • Search an industry and territory using a radius your team controls
  • Prioritize only the public signals your offer can genuinely improve
  • Verify the business website, phone, and market fit before it enters the queue
  • Surface public LinkedIn profiles for likely decision makers when available
  • Move an approved account into CRM and campaigns with its business context intact
The Shortcut

Reading the list is slower than seeing it work.

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